Community Management of

Social Media Management refers to how you effectively manage social media either in-house or outsourcing it with our help. This encompasses social media strategy, auditing the current strategy, community management or processes for content production. In short, we work with you to define your KPIs and develop an actionable plan.

What’s the best way to manage social media?

The best way to manage social media really depends on the business but generally we recommend starting with a clearly defined social media strategy and keeping the community management in-house (if possible) because the team on the ground will be best placed to answer questions and utilise their industry knowledge. We then recommend certain processes to regularly review and analyse the success of the social media strategy and how it can be improved.

The benefits of external social media expertise…
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Even if you have an excellent team in place, sometimes it’s difficult to get perspective because you’re too close to the day to day. Fresh eyes can help spot gaps in your social strategy, quickly identifying things that often get overlooked out of habit. We also add value because we work with a range of different businesses, learning from each one and able to bring tried and tested processes with us that may help with social media management and planning.

What does successful social media look like?

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Successful social media is very subjective. We always suggest defining the KPIs or goals at the beginning so that you have a clear idea of what success looks like to you and why those goals are important. We then benchmark your results so far and develop a clear starting point to build on. One thing to note is that numbers aren’t everything. It’s better to have a small but highly engaged audience that you can tap into initially before working on ways to grow it. Many companies see sales revenue alone as a defining point of success but it’s worth noting that social is rarely an exercise in direct sales. Often social media serves as a long-term brand awareness, community or customer service tool that elevates your brand from the competition without direct sales data.

There are lots of things to consider with social media, including what you’re going to say, who is going to say it and how they will deliver that message. We are experts at working with businesses to help identify the best processes for them in everything from content planning and production to reporting and people management.

What is a social media audit?

A social media audit, just like an SEO audit, is a check up on your social media platforms to ensure they are performing at their best. Social media platforms such as Facebook, Instagram & LinkedIn change regularly, evolving to better suit the needs of it’s audience. All too often, business pages are not updated to reflect this and common practices such as best-practice use of hashtags, how your products are integrated or even effective tracking can fall behind. We also look at practices such as community management, advertising strategy and influencer marketing to ensure you’re not missing a trick and representing your brand in line with modern social media etiquette.

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Influencer
Marketing

Influencer marketing is a form of social media marketing which involves endorsements from users who possess a specialism either via a blog or social channel.

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Social Media
Management

Social media management refers to how you effectively manage a brands social media channels. This can be done in-house, with input from an agency or total outsourced.

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Content
Creation

Content underpins all aspects of digital marketing. It has become synonymous with the online experience – it’s what we watch, listen to, read – what we engage with.

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Social Media usage

The U.K has 45 million social media users, 39 million of which use mobile devices to view. This means 67% of the U.K population can potential be advertising to via social media channels.

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What our clients say about us

Tribe Digital helped me set up a new website, which has been very successful for my company. Ollie was very efficient and helpful and assisted me throughout the process. Whenever I need to make further improvements they act swiftly and effectively.

Paul Dowen, East Devon Surveyors

The recipe box industry is a very competitive market space. We understood that in order to build exposure and stand out from the crowd we needed expert help. Emily and Ollie are both excellent at their jobs and continually keep us updated on campaigns and strategies so we know the best way to move forward. I would have no hesitation recommending Tribe to anyone else looking to improve their search and social media marketing.

Myles Hopper, Mindful Chef
You don’t know what you don’t know” & when it comes to digital marketing Emily & Ollie were able to explain what they could do for our business & how in a very easily understood manner. The follow up & reporting along the way have given us the confidence to continue with them. We have had amazing exposure & our business has really taken off.
Ros Debenham, Radiance MediSpa
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Digital Marketing for Startups

We have worked with startups since 2015 and understand the complexity and constraints of launching a new organisation. We can help support your digital marketing ambitions and drive growth.

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Just some of our capabilities

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SEO

Can people find your business?

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Content

Grow a digital-savvy brand

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PPC

Make every click count

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Social

Be where the people are

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Email

Good stuff delivered to your inbox

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Analytics

Tracking the actions that count

Our latest insights

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